Frequently Asked Question
WHEN DO YOU RELEASE NEW ORIGINAL WORK?
My original works are created out of inspiration. I don't have a specific number of paintings that I make each month or a set date for their release. Typically, I produce between 3 to 7 new original pieces every couple of months. Releases usually occur individually for each piece or as a collection. All new releases are announced via social media or through my newsletter. You can subscribe to my newsletter at the bottom of my "About" page.
SHIPPING TIMES AND EXPECTATIONS
All orders are processed and shipped within 10 business days. All orders are shipped in the order that they are received. In the event of an influx of orders, your order may take but will not exceed 10 business days to ship.
All original paintings are packaged in a clear protective sleeve with backing, which is then wrapped with a protective layer of glassine paper as well as decorative packaging. It is then shipped in either a rigid flat mailer or a box upon your request.
All framed original paintings are packaged with a layer of glassine paper, as well as bubble wrap and biodegradable packing peanuts. They are then shipped in a box to ensure proper protection of the frame.
DO YOU SHIP INTERNATIONALLY?
Yes, I do. I ship from Poland and currently offer shipping to various international countries. If your country is not listed during checkout, please email me at pashagid@gmail.comto request its addition. Please be aware that international orders may incur customs fees in some countries, which the recipient will need to cover. If the recipient does not pay the fee, the order will be returned to my office by postal service. At that point, I can either provide a full refund or request that you cover the additional shipping cost to resend it.
RETURN POLICY
All sales are final, except in cases of damaged or stolen goods. If items are stolen or lost during shipping, a full refund will be processed one week after the package was expected to arrive, allowing time for any shipping delays. If the package has not arrived after that week, a full refund will be issued immediately. For international shipments, please allow 2-3 weeks to ensure that your package is not delayed before requesting a refund.
In the case of damaged goods, the recipient can choose between a full refund or a replacement if applicable. If original paintings are received damaged, a full refund will be issued immediately.
Returns are not accepted after 30 days from the date of purchase.
WHO OWNS THE RIGHTS TO YOUR WORK?
Yes, I do. All artwork and the rights thereto are owned by Paul Kopylove, including the right to produce and sell the Artist’s original artwork and the right to make reproductions of any kind, both original and print, in any way. The collector may not reproduce any artwork without the artist's permission. Nor may the collector sell reproductions of the artwork without the artist's permission.